Legal

Privacy Policy

Last updated: 27 February 2025

1. Data Controller

Sync is operated by:

Moritz Konsemüller
Langer Weg 106, 26629 Großefehn, Germany
Phone: +49 15679 401584
Email: moritz@syncmental.com

2. What data we collect

2.1. Registration data

  • Name
  • Email address
  • Password (stored encrypted)
  • Sport and performance level (if provided)

2.2. Usage data

  • Training exercises used
  • Progress and completed sessions
  • Interactions with the AI chatbot

2.3. Technical data

  • Device type (e.g. iPhone, Android)
  • IP address
  • Operating system

2.4. Payment data

Payment information is processed via Stripe / Apple In-App Purchases. We do not store credit card data.

3. How we use your data

  • Providing and improving the Sync app
  • Personalising content (e.g. recommended exercises)
  • Analysing usage behaviour to optimise the app
  • Customer service and support
  • Security and fraud prevention

We do not sell or rent your data to third parties.

4. Sharing data with third parties

We only share your data when necessary:

  • Supabase (hosting and authentication)
  • OpenAI API (AI-powered chat feature, without storing sensitive data)
  • Firebase (if still in use) for push notifications
  • Payment processors such as Stripe or Apple for in-app purchases

All third-party providers comply with applicable data protection laws (e.g. GDPR, CCPA).

5. Data retention

  • Account and profile data: Until you delete your account.
  • Chat histories: Deleted or anonymised after [X days].
  • Analytics data: Maximum 12 months.

You can request deletion of your data at any time by contacting us.

6. Your data protection rights

  • Access to your stored data
  • Correction of incorrect data
  • Deletion of your data ("right to be forgotten")
  • Data portability (e.g. export of your training history)

To exercise your rights, send a request to support@syncmental.com.

7. Data security

We protect your data through:

  • Encrypted storage (e.g. passwords via bcrypt)
  • Secure servers (Supabase, Vercel)
  • Access restrictions

Despite all measures, 100% security cannot be guaranteed.

8. Changes to this Privacy Policy

If we make changes to our privacy policy, we will notify you in the app or by email.

Last updated: 27 February 2025

9. Contact

If you have any questions, you can reach us at:

support@syncmental.com